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It seems every other discussion I enter as of late has something to do with privacy and or the things “they” know about us. Maybe it’s the paranoid circles I travel, or maybe we are seeing the beginning of a significant change in our human paradigm. Digital technology is maturing and enabling us to connect/interact/react in ways we never before imagined. Human nature drives us to interact (you remember that “No man is an island” junk from High School?) and Digital technology is superpowering our ability.
Remember life before Facebook? How many old friends have you lost touch with? How many viable relationships could you maintain before Facebook? How many can you maintain now? (I have 181)
It’s a little overwhelming to think that we are actively crafting a Digital overlay that will enable Digitally enabled beings to interact with other Digitally enabled beings or objects across space (think telekinesis), time (think time-based stitched panoramas made from FLICKR images chronologically navigated), and wordless communication (telepathy?). Imagine being able to see and hear and interact with objects from amazing distances. Imagine wearing a digital outfit. Imagine.
As Augmented Reality, the superimposition of the Datasphere onto reality, becomes more viable we will gain access to vast amounts of real-time data and there are a few issues we need face very soon.
Privacy – The ‘Millenials‘ have already succombed to the collective and have given away the illusion of privacy. Social media products like Facebook, MySpace, and Twitter have become platforms for their near-narcisistic need to self-proclaim. They communicate outwardly, freely and without fear. The rest of us, especially those who remember the 60’s are going to face challenging times over the next 10 years. Data availability and detail will continue to improve and we will all be faced with a choice: Does data serve or punish me?
What does it mean that marketers know where I live and what products I’m inclined to buy? Is my cellphone constantly broadcasting my location accurate to the meter? Am I being monitored for selfish reasons? Ok, you can sit down and stop shaking…. It’s not as bad as you think. We at Tanagram firmly believe Digital will serve us in powerful and meaningful ways and we spend a great deal of time imagining what those might be.
The truth – You ARE being watched. There, I said it, and nothing exploded. The fact is the Marketing Industry is facing one of the most challenging times since its inception. Gone are the days when they could ‘tell people what to believe.’ Gone are the days where they could produce a single, one-size-fits-all message that compells consumers to purchase products. Digital has made us (consumers) much smarter and because of this, we require much more sophisticated communication and interaction to even begin to consider a product relationship (that’s what it is when you become loyal to a brand). We the consumer have become extremely powerful and marketers are afraid.
So what evil things can they do with their monitoring? Well, that’s where we take an unexpected turn. You see, the only way they can sell is with the truth. They can no longer pay talking heads tell us what to think, lies are posted on Twitter for thousands to view seconds after they are broadcast. The backlash from a malformed or misguiding ad-campaign can cost millions in revenue but even worse it can cast the originator as not reputable and have significant long term effects. Everybody remembers Blackwater, right? Their brand was so destroyed by blunder and lies they had to rename as Xe. So if they can’t lie to us, how can they push their products? They have to connect with us like real people, meaningfully. To do that they grab gobs of data and look for consumers who would actually benefit from and are interested in the products they sell. They then do their best to be helpful and useful so you, the consumer, will learn they are trustworthy and legitimate. They spend fortunes on non-profits and other ‘Cause Marketing’ to be viewed as contributing members of society. Ultimately, they work very hard to maintain a real relationship with you. You see how mild mannered this once arrogant monster has become? Joking aside, they cannot take your free will. You will continue to be a fickle and informed consumer and they cannot afford for you to think that they have any intentions other than serving you the best they can. Also, there is no mind-control chip. They cannot hypnotise you into stupid purchase habits (for me this is a non-issue, I only buy stupidly) and if they could, they wouldn’t because the consumer backlash would destroy them.
So what do we do with these needy, shivering, whelp marketers? We give them our data. Why, because they will serve us better if they know our likes and dislikes. They can’t afford to annoy us anymore and they don’t want to waste money trying to sell to those who are disinclined. Broadcast advertising is going away. Advertising of the future will take place at a personal level in meaningful ways. Here’s an example: Perhaps you are driving home, late from work and you haven’t prepared the family meal. Your local preferred local grocer sends you a text message offering a discount on cooked chicken dinners (or your favorite dish) and saves the day.
That is where we are going, we just have to make the choice.
Posted by Joseph Juhnke on August 14, 2009
NOTE: The goal of this post is not to troll and get attention by posting negative comments about media giant AT&T. Instead this post is intended to help all of us better understand what is happening in the world as we embrace micro-transactive interaction.
At the risk of sounding a little “Hippy”, today our thoughts, beliefs, and consciousness are traversing the digisphere in real-time at the speed of light. Because of this we know things much faster (true or not) and are on the way to becoming a digitally connected meta organism. Patchouli aside, the “Twitter Effect” has been linked to very rapid attendance drop-offs of bad movies (including Bruno), leaving the movie executives stunned and broke. No longer does it take a week or two to hear you really shouldn’t see a movie, it happens instantly. Similar effects have been noticed in politics, and stock trading as well. So what do we do?
We learn!
“The Feed” has the power to share knowledge in a more relevant and timely manner than any other medium that exists today. Try searching Twitter for the answer to a problem instead of Google. I was surprised to find my answer in one search after over an hour working the Google query strings. Even better, The Feed offers responses. If you can’t find what you’re looking for, make a post, ask for a Re-Tweet (RT), or use hashtags (#) to get to individuals who are interested in a specific topic. Connected people are an amazing resource.
So that brings us to the purpose of this post. In addition to being a powerful resource for answers, The Feed is an outstanding tool for gathering insight into customer opinion. The successful companies of today realize that building close, meaningful relationships with customers is the only truly defensible business strategy. In other words, Intellectual Property is easy to steal, but you aren’t going to steal my friends unless I upset them and drive them to you. That’s how social media works. It’s close relationships founded on seemingly insignificant communication transactions that are very similar to those you might have with a friend walking in the park.
When it’s time to address the potential issue of your customer’s viewpoints it’s a good idea to take a long look in the mirror and evaluate how you appear to the public. With the newly available RSS query subscriptions offered by Twitter and Google Blog search it’s relatively easy to set up a series of searches that will provide you a view (a mirror) into the shared opinion of your company (or yourself) by the meta-organism/feed.
We’ve created an example here. It’s an iGoogle page that hosts RSS feeds that are designed to eek out positive and negative views expressed about AT&T. (You’ll need an iGoogle account to subscribe to the tab) but we think it’s worth the price of admission. The story is passionate, dramatic, emotional, and bleak.
In addition to the views into The Feed via RSS windows, we’ve provided a number of links to resources including Hashtags.org, MicroPlaza, Twendz, and TWIST. We would like to invite you to develop your own opinions and discuss them here or on Twitter or FaceBook. What do you think AT&T should do? Do you think these people are all crackpots? Do you think blog posts like this will increase negative comments for companies like AT&T?
We look forward to the discussion.
Screen shot of the iGoogle page.
You can get the shared iGoogle tab here
Posted by Joseph Juhnke on July 20, 2009
We love iPhone applications. Heck we may even be making one of our own, but here are a few of our absolute favorites. Most are free – some are fee – all are worthy. (we are not).
- GeoPedia – GeoPedia is basically a location-based Wikipedia interface for your iPhone.
- AmazonMobile – The note/snapshot feature is still pretty cool!
- iTransitBuddy – a robust, easy to use public transportation schedule application. Multiple cities including Chicago.
- enCamp – BaseCamp application for the iPhone. Best of breed so far.
- Facebook – We hate and love this app. Mostly love it.
- GuitarToolKit – Guitar players this has chords, an accurate microphone-based tuner, metronome and more. Very cool.
- Kindle for the iPhone – You don’t carry your Kindle everywhere but you carry your phone. The UI is super easy and readable.
- NowPlaying – Movie listings, ratings and more.
- OmniFocus – It’s expensive but nothing does GTD better.
- PhoneFlix – Netflix client for iPhone. Very useful when a movie idea hits you on the train.
- Skype – VOIP for your iPhone. We eagerly await SMS capabilities in the upcoming releases.
- SpeedTest – Cuz we’re paranoid that our bandwidth is less than it should be. This app tests WIFI and EDGE/3G bandwidth speeds.
- Tweetie – Absolutely the category killer for twitter clients. Worth the money.
- Weatherbug – The best weather information we’ve seen to date.
- Wordpress – If you’ve got a blog post that needs to be up now. This is the app for you.
- FSS Hockey: Because when you’re waiting for half an hour to be seated at a restaurant, it’s time for a few games of air hockey.
- ICanHasCheezBurger: Lolcats and LOL generation optimized for the iPhone.
- Labyrinth – the most beautifully designed game application. This person knows physics.
- Remote – if you have wifi, this app works with keynote.
- CTABusTracker – really a web page, but use it alot and is very accurate.
- Shazam – this music analyzer works surprisingly.
- New York Times – they have made it more sophisticated, but it is also more unreliable.
- Pandora – use it every day and very easy to use.
- WunderRadio – great streaming radio application.
- Units – the best designed measurement application
- Bejewelled 2 - It’s addictive like crack.
- Ocarina. $.99 turns your iPhone into a flutelike musical instrument.
Honorable mention (not quite applications)
- TrafficGauge – Very easy to digest traffic info for your favorite major metropolitan areas. I use this web app EVERY day.
- Meebo – use it every day
Do you have favorite apps that you can’t live without? Do share!
Posted by Joseph Juhnke on April 29, 2009
How many times have you mentioned Facebook, Twitter, or Boxee (shout out to Avner and crew!) and gotten the an eye-roll? There seems to be a stigma developing in the industry because everyone (and I mean EVERYONE) is attempting to build community components into their application offerings. The bad news is it’s not going to stop anytime soon. The good news is that providers are getting better at implementing these systems and consumers are starting to experience real value.
So, why is the online community not a fad and/or evil? At its core, the online community is designed to build closer relationships between the consumers and the product/service provider. It’s important to distinguish that online community does NOT always have to build relationships between consumers and other consumers. Social networking focuses on connecting people in online communities. Online community is a higher level concept that is simply about the building of a body of active and engaged individuals.
Why do providers need to build customer relationships? In the early 1900’s it was common to buy soap directly from a human being that ran a local soap store. Customers would go to this person’s store and buy soap, share feedback, make feature requests, and hopefully deliver praise for the proprietor’s products. The proprietor would in turn make products that the customers desired. Today’s consumer packaged goods (CPG) giant Proctor & Gamble needed to reinvent this system because they could not afford to place an individual in every town they wanted to serve and they could not afford to manufacture an infinite number of variations on their product. Instead they created the first Brand and marketed their products (a small subset) using their brand promises to replace the direct connection that existed prior. As America endured it’s industrialization more and more companies chose to use brand instead the more costly direct representative approach to representing their products and today product sales reps don’t really exist except for big-ticket items like cars (oh and we all love car salesmen!). What companies like P&G failed to see was that the cost saving brand approach was also stripping them of their consumer feedback. They, like most other businesses following their model, became disconnected from their consumers who in turn became less excited about their products. They also found that they had to use manipulative marketing messages to persuade customers to buy their products. They had to lie.
Today the world is changing, or in a small way reverting back, to the direct connection model. People are media-saavy and see right through manipulative marketing/advertising attempts to persuade their purchases. To overcome this, smart providers are using online community to reverse the system. Instead of convincing consumers to buy their products they are letting consumers tell them what products to make. Providers are finding that watching customers using their products gives them incredible insights. Listening to them talk about their products does as well. Building systems that facilitate these observations and discussions is what online community is all about.
Google is a perfect example of well implemented online communities. While no one really thinks of Google as a community platform, their free applications connect us (search, email, document sharing, maps, etc) and in turn inform them about our desires, needs, and behaviors. They use this information to make their products better and sell other products to us. In return we love them.
Stay tuned… BT2 is coming next week. We’ll be talking about the “R” word, relevance.
Posted by Joseph Juhnke on February 3, 2009
Live this morning, Whitehouse.gov has launched a new redesign. Notable additions to the site, (aside from a new look) include a blog and some pretty strong content. During his campaign Barack Obama leveraged the use of social media (Twitter, Facebook, etc) to share thoughts and connect with the people. His team’s use of Twitter tended to be more as a broadcast platform announcing different events and linking to video instead of bi-directional communication but overall it was an effective approach. While everything President Obama is doing to leverage Digital is groundbreaking from a governmental standpoint they have yet to take the real challenge and build an online community. Imagine a place where you could see legislation discussions happening in real-time and interact with decision makers? We applaud President Obama’s administration for taking steps in the right direction but encourage them to push further. Digital could be the tool that connects citizens and leadership to affect real change. P.S. We’re waiting to help!
Posted by Joseph Juhnke on January 20, 2009
NPR reports German social networking site StudiVZ is being sued by FaceBook for User Interface (UI) infringement. This suit marks a shift in thinking towards the value of a user interface. In previous posts we’ve talked about UI as not being defensible. If this lawsuit is successful, we’ll be eating crow. We’re thrilled! Bring on that savory crow fricassee!
(Thanks Adam!)
Posted by Joseph Juhnke on August 16, 2008
For the past few weeks a campaign has been filtering through the blogosphere with exciting speed, reaching the likes of Inhabitat.com, BrandRepublic Treehugger.com and WorldChanging.com.
The ColaLife Campaign started as one man’s idea; to tap into the hugely powerful distribution muscles of multi-nationals such as Coca-Cola, and ask
them to distribute medicines to dying children in developing countries. Through a simple group on Facebook, ColaLife Campaign founder Simon Berry has gained international support and is now in conversations with Coca-Cola! Maybe there is something to this social networking thing after all?
(Thanks Travis!)
Posted by Joseph Juhnke on August 13, 2008
A very popular topic at DUX ’07 was social networking sites. By my informal tally, every presentation of the 3-day conference made at least some reference to Facebook/MySpace/LinkedIn and similar sites in order to provide a context to their main subject. I counted 12 presentations that focused specifically on social networking. These lectures addressed issues such as where the space is going and how they’ve been adapted to address traditionally offline tasks, such as smoking cessation. Some examined Second Life, a 3D rendering of Social Network (one of many ways Second Life can be defined). Peter Mortensen and Conrad Wai of Jump Associates gave an interesting presentation on the individual trust social networking sites require for them to be successful.
Bringing this topic back to Tanagram has sparked an exciting debate within our office. Do social networking sites connect or disconnect people? Our staff seems to be divided on this. In the disconnected camp, the argument goes that a Facebook post is short and uninformative. It is a cheap replacement of a phone call that allows me to check in on someone on my time and at my convenience without having any real interaction with that person. I am not required to invest any effort for this interaction and so the value of it is less.
In the connected camp, the argument is that these sites create a new line of communication. People can continue to connect via the phone and email but now you can interact quickly via Facebook to see what a person is up to at this moment. Each form of interaction (social networking, email, phone, blog) has its own value and it is not a choice of either/or communication.
I’m firmly in the latter camp. I do have a Facebook page (go ahead and look me up – I’ll gladly add you as a friend). I admit that I’m not a social networking guru. I’m perplexed by some of the more bizarre interactions it fosters. A couple of my friends – Mark and Andrew – are currently waging between them a month-long zombie war. I see daily updates of this such as: Andrew’s Bishop in the Church of Zombie regulated on Mark’s Lieutenant Zombie! Victory dances ensued. Huzzah! There seems to be no end in sight to this war.
Still, Facebook has allowed me to find friends that I’ve not spoken with in years. I readily admit that some of these friends I would probably never pick up the phone to call because I can’t honestly think of anything I would want to say to them. Perhaps I shouldn’t call them friends anymore? Yet that supposition seems harsh and I do wish them well even though I don’t seek a personal conversation with them. I think there is value in these brief connections allowed by social networking sites. I’m able to see the daily happenings of a friend’s life and I think there is an intrinsic value to this.
What strikes me most about the disconnected argument is that this line of reasoning is quite similar to the arguments against email 10 years ago. Back then email was viewed as a lazy way of writing a letter, lacking any sort of thought or consideration. This too is similar to the debate over proper cell phone etiquette as the mobile device became widespread. Calling a person to chat while you waited for a plane suggested you weren’t willing to invest the time for a proper phone call when you were at home (I believe a Seinfeld episode captured this argument a while back). I think it’s odd we now hold email and phone calls as the ideal alternative to social networking.
Social networking sites, in my opinion, offer a give-and-take proposition that lets us come out ahead. Our interactions through these sites may be less thought-intensive, certainly less self-invested, but they give us much more everyday connection. Since we don’t live our lives in a vacuum – seeing some friends on Facebook but also communicating with them via email, phone, and in person – it is possible to augment our relationships through these sites.
Posted by Joseph Juhnke on November 29, 2007
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